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Popular Questions

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1. How do I know if I fulfill my wagering requirements?

Please refer to the terms and conditions of every promotion. Each promo has a standard turn over requirements. Feel free to contact our 24/7 support to know your total wagering amount.

2. Can I deposit using my debit card?

No, as of the moment. You can choose between our two payment methods, the Manual bank transfer and the online bank transfer. For our INR currency, you may choose to deposit by ewallet.

3. Can I return the money back to my account?

Please refer to our Bonus and Withdrawal terms and conditions.

4. How long is the withdrawal process from the time I cash out?

You have to fulfill your total wagering requirements first to be able to cash out. Please contact our 24/7 support for your total turnover requirements.

5. I do not want to receive any bonuses, am I allowed to reject it?

You have the option to reject and accept bonus any time under the bonus page. However, bonus in the wallet cannot be withdrawn unless wagering requirements are met and subject for verification.

6. I haven’t logged in for a long time, can I still get my account back?

Players who have not been active for consecutively more than 120 days are considered inactive. Feilong will refer to the player’s activities before account closure. Please contact our customer support in case of account closure.

7. Can other family members and/or friends use my account to play?

The Feilong protects players identity and prohibits ID/account sharing. Please refer to our site registration and site usage guidelines to avoid being penalized.
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